What do you advise I do when first lighting my candle?
I recommend burning your candle initially for around 2-3 hours to achieve a full melt pool (the wax has melted to either side fully), this allows for a clean burn all the way down and avoids wax tunnelling.
Do you offer wholesale?
Yes, I have stockists across all of Europe so please get in touch if you would like to collaborate. Please email firstname.lastname@example.org
Are your candles vegan?
Yes, all of my candles are vegan and animal friendly
Why does my candle wick sometimes create a ‘mushroom’ shape?
This can happen if soot accumulates on the wick of your candle. Simply extinguish the candle, cut the wick with a Wick Trimmer and re-light.
What delivery options are there?
I offer free UK 2nd class delivery on orders over £30. There are options for 1st class and tracked also, please just select your preferred delivery option at checkout
How long do your candles last?
My 150g candles burn for approximately 25-30 hours. My 200g candles are 30-35 and my 3-wick candles burn for approximately 50 hours.
Do you offer gift-wrapping?
Each product is wrapped in our repurposed fabric, but we do offer gift wrapping too. We use high quality Kraft gift-boxes. If you would like to add that extra luxury touch please select this option at checkout.
Do you offer returns or exchanges?
We hope that you love your candle from the first glance. However, if your candle is damaged or faulty in anyway please contact us and we will be happy to issue a new one.